Concerning reservations

  • From what age should I count my child as 1 person when I make a reservation?
  • Free until 3 years old. (Sleeping in the parents’ bed) Basically, one person’s fee will be charged if another bed-making is needed.
  • When will the cancellation fee be charged?
  • In principle, 100% of the total fee will be charged as a cancellation fee if you cancel your reservation after 7 days prior to your scheduled arrival date.
    Please contact us for more details about the cancellation policies. It may be different among guesthouses.
  • I would like to cancel my reservation on the day of my scheduled arrival date.
    Will the cancellation fee of 100% of the total fee charged?
  • Yes. 100% of the total fee will be charged.
  • Can I make a reservation other than via the Internet?
  • Booking by phone is also available.
    Please contact us via phone number :+81-75-746-4503

    Check-in / Check-out

  • How can I check-in?
  • Once we have confirmed your payment, we will send you the password of the lock of the guesthouse.
    Please enter the guesthouse directly with the password.
  • Can I leave my luggage before the check-in time (15:00)?
  • Please leave it at the guesthouse or at our office near Kyoto station.
    Please note that cleaning may not be finished when you leave your luggage at the guesthouse.
    Opening hours of our office are from 9 am to 10 pm.
    You can also leave your luggage after check-out at our office.
  • Can I leave my luggage before and/or during my stay?
  • You can leave your luggage at our office before and/or during your stay.
    Please send your luggage to our office with the following information:
    (1) Your name
    (2) Check-in/Check-out date
    (3) Name of the guesthouse
    Our address is as follows:
    Ista Co. Ltd.
    #803 Daiichi Kyoto Bldg., 499-2 Zaimoku-cho, Simogyo-ku, Kyoto-shi, Kyoto 600-8146 Japan Ista
    (+81-75-746-4503)
    I would like to check-out later than 10 am.
    We apologize but we will charge you the late check-out fee due to the cleaning for the next guest. Please check-out on time.

    Concerning payments

  • How do I make a payment?
  • You can make a payment by cash or credit card at Kyoto station of at our office near Kyoto station with our staff.
    If you provide your e-mail address when you make a reservation, we will send you the invoice. You can make a payment by your credit card with the invoice.
    If payment is confirmed, we will send you the password of the lock of the guesthouse. Please head directly to the guesthouse.
    We will respond flexibly to your requests. Please do not hesitate to contact us.

    Concerning access to the guesthouse

  • How can I get to the guesthouse?
  • We will send you a guidebook filled with transportation information by train, bus and taxi. Please refer to this guidebook.
    If you have any questions, please do not hesitate to contact us.

    Concerning rooms

  • Is there a Wi-Fi connection at the facility? (any restrictions, portable routers, etc.)
  • Please check the page of each facility.
    Please refer to the section ‘A.’ of each facility’s page for the information about the Wi-Fi.
    Please refer to each facility’s page where you can find the information.
  • Can I smoke?
  • There is no smoking room, but some guesthouses have smoking space.
    Please refer to the page of each facility.
  • How can I contact you when I have a problem or requests?
  • Please contact Ista.
    Once you have added us on LINE, WeChat or WhatsApp, you can also contact us directly on that and get the respond for various questions and requests.

Service center